Customer Support

Job Description

The job requires you to:

• Understand customer enquiries and respond via applicable supporting channels: email, chat, and call backs
  

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  

• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  

• Provide support to the customer success team.
  

• Deliver client onboarding support through Zoom meetings when required.
  

• Participate in additional training courses as and when required.

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Job Requirement

We are looking for someone who is:

• Preferably Diploma qualification and above. Undergraduates are welcomed to apply too.
  

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  

• Provide a high level of professionalism and competent customer service
  

• Able to communicate effectively with customers in a friendly and polite manner following the processes
  

• Strong written and verbal communication skills.
  

• Excellent communication and interpersonal skills for both written and oral, especially in English & Mandarin

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Benefits & Perks

• Opportunity to attend public events.
• Opportunity to attend professional training / workshops
• Opportunity to experience start-up working experience