Customer Support


Job Description

The job requires you to:

  • Understand customer enquiries and respond via applicable supporting channels: email, chat, and call backs
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Provide support to the customer success team.
  • Deliver client onboarding support through Zoom meetings when required.
  • Participate in additional training courses as and when required.

Job Requirement

We are looking for someone who is:

  • Preferably Diploma qualification and above. Undergraduates are welcomed to apply too.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Strong written and verbal communication skills.
  • Excellent communication and interpersonal skills for both written and oral, especially in English & Mandarin

Benefits & Perks

  • Opportunity to attend public events.
  • Opportunity to attend professional training / workshops
  • Opportunity to experience start-up working experience

About Vision Building

Vision Building is one of the fastest-growing people development organizations that specialize in the organizational development industry. The business provides various talent development services such as team building, corporate training, corporate events, and community events that drive organizational growth.